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Payment/Order Policies:

Straightsilver.com will not accept: Travelers Checks.

 

Straightsilver.com does not give any investment advice and/or guarantee a profit

 

Due to high levels of credit card fraud, Straightsilver.com reserves the right to deny or cancel any order that does not clear/meet our credit card security requirements

 

Past performance of coins is no guarantee of future performance.

 

The coin market is volatile. Coin prices may fluctuate. Therefore there may be a loss/gain of principle.

 

The resale value of a coin(s) may not be equal to the original purchase price.

 

If you do not receive an order confirmation number for a website order, the order did not go through and it is not confirmed.

 

If you receive an error message on the website when trying to submit an order, this is due to your credit card being rejected by our merchant processor. When this occurs your order is not processed and Straightsilver.com DOES NOT have a record of your attempted transaction. Even though this charge did not go through our processor, there is a chance that your issuing bank has still approved the charge. When you’re issuing bank approves a charge that has been rejected by our processing company, they will hold the funds as pending for 48 to 72 hours. After this time they will release the funds back into your account. If you attempt to place your order again and it still does not go through, each failed attempt may result in pending money being held by your issuing bank for the normal time period. When this occurs, Straightsilver.com at no time has access to your funds and we will not have a record of your attempted purchase. If you still wish to make a purchase you will need to contact us by phone and lock in a new order at current website prices.

 

Straigtsilver.com reserves the right to void or cancel any order that does not comply with our internal security measures. Straightsilver.com at its sole discretion may choose to offer an alternate method of payment for those orders that do not meet internal security standards. Should the customer (buyer) choose not to accept the alternate method of payment the order will be canceled with buyer retaining no recourse.

 

If you attempt to ship your merchandise to a different address than your Billing Address or PO Box, a customer service manager will call to confirm and review your order. Until we verify such attempts we can’t ship your merchandise.

 

Please Note: all coins are subject to market fluctuation prior to sale. We are not responsible for typographical errors and reserve the right to void a sale at our discretion. Market volatility or problems updating this website may result in inaccurate pricing resulting in a canceled transaction.

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Frequently Asked Questions:

 

Q What form of payment do you accept?

A. We accept credit cards (Visa, MC, Amex and Discover), money orders, certified checks and bank wires.

 

Q Where Do You Ship?

A We ship to United States, Canada, United Kingdom & Australia and many other countries. If you have any specifics questions please don't hesitate to ask.

U.S. orders can always check National Mail Service by Clicking Here

 

Q Do You Have Special Advise For UK Customers?

A Once your shipment arrives UK/England you should have received the A “fee to pay” card will be left at the delivery address. http://www.royalmail.com/portal/rm/content2?catId=400046&mediaId=37000674&campaignid=fee2pay_redirect
A “fee to pay” card will be left at the delivery address when we cannot deliver an item of mail because there is not sufficient postage paid by the sender, or there is a customs fee to pay. The card will give you details of how much you will need to pay, and will state options of how you can do this (e.g. by return mail, or by going online to www.royalmail.com/fee2pay).

 

If you have a fee to pay, it’s because of one of the following reasons: Your item has come from abroad so there’s a Customs charge to pay or not enough postage was paid for the item.

 

Don't worry - you'll still get your mail as we're holding it for you. All you need to do is pay the fee stated on the 'fee to pay' card that we sent to you. You can pay online, at your local delivery office, or by affixing stamps to your card and returning it to us. We will never call you and ask for payment over the phone.


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When receiving goods by post for your personal use from outside the European Union (EU), you'll have to pay any tax and/or duty once the goods arrive in the UK. Normally Royal Mail/Parcelforce will pay what's due on your behalf and may charge a handling fee which you must pay before your parcel can be delivered.

Royal Mail/Parcelforce Handling Fees

 

If duty and/or tax is payable, Royal Mail/Parcelforce will pay this to HM Revenue & Customs (HMRC) on your behalf, and charge a handling fee to cover:

 

- operating the postal customs depot
- handling the package for customs examination
- opening, repacking and resealing the package if required

- paying the charges to HMRC on your behalf

 

Note that if there is no duty and/or tax to pay, you won't be charged a handling fee.

 

They'll write to you letting you know how much you need to pay, and the available payment methods. The customs charges and handling fee are itemized separately on the charge label.

 

If you have any queries about the handling fee you should raise these directly with Royal Mail/Parcelforce - these charges are entirely separate from any tax and/or duty charges, and the UK Border Agency (UKBA) and HMRC have no control on the charges it makes.

 

If you have any queries about the customs charges you should contact the UKBA - see next section.

 

Once payment has been received, you'll be able to request delivery of your package, or pick it up from your local delivery office.

 


Receiving Mail From Abroad

 

All mail that enters the United Kingdom may be examined by customs, but normally letters, postcards and packets containing only documents or similar forms of correspondence are excluded.

If you are receiving a package from overseas (unless it’s from another EU Country), please be aware that it may incur customs charges. Any package assessed by HM Revenue and customs as being liable for customs charges will also incur a Royal Mail handling fee of £8.

 

Any goods imported into the UK over the value of £18 are liable to import VAT. Gifts between private individuals over the value of £40 are also liable for VAT. Goods and gifts over these values may also be liable for customs duty. You no longer have to pay customs duty for goods up to the value of £135, however you will still be required to pay import VAT and excise duty where applicable.

Please note that these limits do not apply to alcohol and tobacco goods where both excise duty and import VAT may be charged. It is not permitted to send alcohol and tobacco products into the UK from another EU country unless prior arrangements have been made to account for the excise duty.

For more details please read the Royal Mail guide to receiving goods from overseas. You can also check the HM Revenue & Customs guide to Shopping (new window) on the Internet.


Customs Declarations – CN22

For gifts and goods up to £270 in value you'll need complete one of these:

 

ftp://ftp.royalmail.com/Downloads/public/ctf/rm/cn22.pdf


A “fee to pay” card will be left at the delivery address when we cannot deliver an item of mail because there is not sufficient postage paid by the sender, or there is a customs fee to pay. The card will give you details of how much you will need to pay, and will state options of how you can do this (eg by return mail, or by going online to www.royalmail.com/fee2pay).

 

Q. What purity is the silver you sell?

A We only sell the highest grade of .999 Fine Silver COMEX approved. So you can rest assured you're receiving the highest quality product on the market.

 

Q Do you have a minimum order?

A No, we accept all orders no matter how small or large.

 

Q Do you offer refunds on orders?

A You can read our return & refund policy at: http://www.straightsilver.com/returns.html

 

Q Do you have a holding period for Cashier's Check, Personal/Business Checks or Money Orders?

A Yes, we use the latest security technologies to allow your orders to securely and privately be processed. We also, never share any client information with any third party PERIOD! Your privacy is our ultimate concern.

 

Q Is your web site shopping cart secure?

A Yes, we use the latest security technologies to allow your orders to securely and privately be processed. We also, never share any client information with any third party PERIOD! Your privacy is our ultimate concern.

 

Q Can I pick my order up in person?

A Unfortunately we do not allow walk-ins for customer fulfillment. This is done for security purposes and to allow for a seamless online order fulfillment process.

 

SUPPORT CONTACT

Our support staff is here to assist
you with any questions or concerns
that you may have. Please feel free
to use the LIVE CHAT located at the right side of this page.

Email: billing@straightsilver.com

Ph. 1800-673-STRAIGHTSILVER
Fax.305-604-3469

M-F 9am-5pm EST

Corporate Mailing Addresses

StraightSilver.com
P.O. Box 398239
Miami Beach, FL 33239



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Over 30 Years
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Straight Silver Inc. has
over 30 years

cumulative experience buying and selling Silver Bullion. We have the knowledge and ability to provide our customers with the best product and services.

ImageShipping Worldwide We’ve shipped throughout the US, Canada, United

Kingdom, China, Spain and many other destinations. Our clients come to us again & again, because they trust our products and appreciate our attention to detail.

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