Customers may return most new, unopened Sealed Silver Coins and Bullions sold and fulfilled by StraightSilver.com and Ebay Auctions (Ebay Seller id# Straightsilverinc) within 3 days of delivery for a full refund minus 5% re-stocking fee per item. On returning their items, the customer may be required to pay for any market loss on their returns (Please see below our ‘Market Loss Policy’).
Due to the current market conditions, ALL coins and bullion items are subject to prior sale, and prices are subject to change at any time. Although we do our best to keep all prices current, we reserve the right to reject any order based on an incorrect or out of date price.
Market Loss Policy
When purchasing product from the StraightSilver.com, we issue an order confirmation number via email or verbal confirmation on our recorded confirmation line, the price is locked in for you and the transaction is binding and may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charge to you plus a $35.00(USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of StraightSilver.com.
When selling to StraightSilver.com, once we have issued a confirmation number, the price is locked in for you and the transactions may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of StraightSilver.com.
Customer Service Policy
Return Policy – 100% satisfaction guarantee!
All coins and bullion guaranteed genuine. All certified coins are guaranteed as to grade and authenticity by the respective grading service.
All certified coins come with an unconditional three-day return privilege from the day you receive the coin (all bullion transactions are final). You must call 1-800-673-7872 to receive a Return Authorization Number (RAN) within the examination period. All transactions are final after the return period expires.
All returns should be accompanied by a copy of the original invoice with the RAN printed in plain sight. All returns should be shipped with sufficient postage and insurance for your protection. We recommend a Return Receipt Requested for your proof.
Payment Policy: Personal Checks:
Your personal check is always welcome; however Bank Wire is faster and allows for immediate shipping. Please call 1-800-673-7872 if you have any questions.
Personal checks may be held at our discretion for up to ten business days.
There is a $25 service fee for all unpaid checks, for any reason.
Money Orders and Cashier’s Checks usually shipped same day. As with all written forms of payment, they are subject to verification and may be subject to a holding period if there is any question as to the validity.